Terms & Conditions

SWEAT Reservation Policy

  • Single rides and packages can be purchased in studio or online. Bikes can be reserved online up to 7 days in advance.
  • We do not accept unpaid reservations over the phone or in person. A single class or package must be purchased in order to reserve a bike.

SWEAT Cancellation Policy

  • You can cancel your reservation via your account.
  • In order to cancel a class at SWEAT, you must unreserve at least 6 hours before the scheduled class time. Once your bike is cancelled, the class will be returned to your package to be used at a future date. A late cancellation or no-show will result in the loss of the class.
  • For monthly unlimited riders: a late cancel or no-show will result in a $10 fee.
  • Please be aware that bikes will be released 5 minutes prior to class to wait-listed riders. If you are running late, please call the studio and your bike will be held.
  • Requests for refunds and package extensions are only granted with a valid doctors note. 

SWEAT Waitlist Policy

  • If you sign up for a class and enter onto a waitlist, the following considerations must be made:
    • By signing up for the waitlist you are signing up for the class.
    • You may get off the waitlist several hours before class (you will receive an email), or you may be added from the waitlist at the start of class due to no-shows.
    • If you are not present and your name is bumped off the waitlist, you will be penalized as a no-show.
    • If you do not plan to come to the studio and wait, you must let us know before class time.
  • By removing yourself from the waitlist prior to class time, you will not be penalized as a late-cancel or no-show.

SWEAT Refund Policy

  • We have a strict no-refund policy so please do not purchase classes or packages unless you are sure you will use them.
  • All ride packages expire 6 months from the purchase date. 

SWEAT Student Policy

  • A valid student email address must be used on the account of the purchaser. A $5 fee will be charged on the account if no student email address is listed. (accredited universities only)