Terms & Conditions
SWEAT Reservation Policy
Single rides and packages can be purchased in studio or online. Bikes can be reserved online up to 7 days in advance.
We do not accept unpaid reservations over the phone or in person. A single class or package must be purchased in order to reserve a bike.
All packages are per location only with the exception of our Hopper Pass which is valid at all locations.
SWEAT Cancellation Policy
You can cancel your reservation via your account.
In order to cancel a class at SWEAT, you must unreserve at least 8 hours before the scheduled class time. Once your bike is canceled, the class will be returned to your package to be used at a future date. A late cancellation or no-show will result in the loss of the class.
For monthly unlimited riders: a late cancel will result in a $10 fee and a no-show will result in a full class charge ($20).
Please be aware that bikes will be released 5 minutes prior to class to wait-listed riders.
Requests for any package extensions and waived fees will only be granted by sending a valid doctors note to firstname.lastname@example.org.
SWEAT Waitlist Policy
If you sign up for a class and enter onto a waitlist, the following considerations must be made:
By signing up for the waitlist you are signing up for the class.
You may get off the waitlist several hours before class (you will receive an email or text), or you may be added from the waitlist at the start of class due to no-shows.
If you are not present and your name is bumped off the waitlist, you will be penalized as a no-show.
If you do not plan to come to the studio and wait, you must remove yourself from the waitlist before class time.
By removing yourself from the waitlist prior to class time, you will not be penalized as a late-cancel or no-show.
SWEAT Refund Policy
We have a strict no-refund policy.
All ride packages expire 6 months from the purchase date.
SWEAT Ride Policy
No cellphones allowed in class.
Shoe rentals are available in studio for $3, all unlimited packages receive FREE shoe rentals.
SWEAT Student Policy
A valid student email address must be used on the account of the purchaser. (accredited universities only)
Only during high demand student times, will we activate a discounted Student Month Unlimited package. We encourage all students to take advantage of our Student Single Ride Passes.